Hall Services
Residence Life, the University and the community offer many different services to make your stay with us more comfortable. The following is a small collection of some of those services. Your hall staff also has additional resources.
Front Desk Services
The front desk of every residence hall is the central hub of services and
activity. Most desks are open from 10 AM to midnight every night and are staffed
by student Desk Managers and Assistants.
The following services are provided by the front desk:
Requesting Maintenance
Residence Life no longer uses Area Maintenance Forms (AMFs) to request maintenance. Instead, please file an Online Maintenance-Custodial Request.
By entering an Online Maintenance-Custodial Request, you are authorizing our staff to enter your room. If no one is home, our staff member will enter your room and respond to the problem in your absence and leave a note informing you that s/he entered your room.
Keys and CatCards
All exterior doors of the residence halls are locked 24 hours a day. Card-access buildings require the use of your University CatCard to enter the
exterior doors of the building. Each resident must select a four-digit PIN
to enter after swiping their CatCard. Request a change of PIN.
You will be issued a key to your assigned room and, where applicable, an entrance door to your building and/or mailbox. Keys are your responsibility and are not to be given to others. You are required to return all keys issued when you check out. If you lose a key, you are responsible for the cost of changing the lock(s) and key replacement. It is a violation of state law and University policy to duplicate a key to any lock on University property.
You will be billed a $10 lock-out fee, per occurrence, for the use of a lock-out key. If you are locked out of your room, go to your front desk and check out a lock-out key for ten minutes. If the key is not returned promptly, you will be charged for a lock change. You will need to provide photo identification or information so that staff members may verify that you are a resident of the room. If the front desk is closed, see your Resident Assistant. If not available, see the Resident Assistant on duty.
In the event of a broken key, you will be given a replacement, providing you produce the broken key; if you cannot, your key will be presumed lost. All lost or broken keys are billed to your University account. You will also be charged for the loss of temporary entrance cards.
Lost and Found
The front desks have an informal lost and found service. Students who lose
or find items should report them immediately to the front desk. At the
end of the academic year, all items found in common areas or left behind
in a resident's room, including but not limited to watches, televisions,
VCRs, stereos, wallets, etc., are disposed of by appropriate personnel.
Mail
Campus and U.S. Mail is delivered daily (except Sunday) to the residence halls. A mailbox is assigned to each room. You will receive a notice in your mailbox if a package or a large envelope is delivered. These items may be picked up by presenting the notice and I.D. to the Desk Assistant on duty. Outgoing mail may be dropped off at the front desk. The nearest post office is located in the Student Union Memorial Center. Mail is not delivered to the residence halls during Thanksgiving, Winter Break or Spring Break.
Newspaper Delivery
Local newspaper subscriptions and delivery are available to all residence hall students. Students should call the Arizona Daily Star (morning paper) or the Tucson Citizen (afternoon paper) to subscribe. Delivery of papers will be made to the front desk. The University is not responsible for lost or stolen papers and it is the student’s responsibility to contact the delivery service if such concerns arise.
Other Hall Services
Bottled Water
Residence Life has an exclusive marketing agreement with Sparkletts Water for bottled water services in residence halls/apartments. Sparkletts is the only water vendor allowed into the building without a resident escorting them. This agreement resulted from a competitive bid process and provides favorable rates to our residents. If you would like to arrange for bottled water delivery or just find out more about the program, please call Sparkletts Waters at 1-800-453-0292. Sparkletts representatives will also be available during fall check-in days.
Cable Television
Extended basic cable is provided in all residence hall rooms.
CatCard
The CatCard serves as your primary form of on-campus identification and
is used to do things like check out library resources, access your meal plan,
and gain entry to the Campus Recreation Center - just to name a few! It
is your responsibility to carry your student ID with you at all times and
present it to any University staff, including hall staff. If your CatCard
is lost or stolen you must notify the CatCard Office immediately.
Kitchen Facilities
Limited cooking facilities are available and residents are expected to keep
the kitchen clean and in proper working order. Most of our kitchens are
equipped with full-sized stoves and refrigerators. Pots and pans can be
checked out from the front desk of your hall.
Laundry
Washers and dryers are located in all halls and are free of charge. You must provide your own detergent. Promptly report any machine malfuntion to the front desk. Dye is not permitted in the machines.
Recycling
Residence Life Recycling recycles aluminum, plastic, white paper, newspaper,
ink cartridges, cardboard, batteries, and cell phones. Due to the potential
risk factor, Residence Life Recycling does not recycle glass. Recycling
is easy with the individual recycling totes in your room. Centralized recycling
bins are located within your residence halls so you can easily transport
items to be recycled from your room to these convenient locations. The
recycling tote is part of your room furnishings and is provided free for
your use by Residence Life Recycling and the Residence Hall Association. If your recycling tote is damaged or missing at the end of the year, you will be charged a $10.00 replacement fee.
Telephone Service
Bring your own phone and answering machine when you move
into the halls. Local service to each room is provided free of charge.
Campus
Calls: dial the entire seven-digit number. Long Distance
Calls: Residence Life does not provide residents with long-distance
calling services. You may purchase your own prepaid calling card or long-distance service to use in the halls. Prepaid calling cards are available
at the University Bookstore.
Internet
Rooms in all University residence halls are equipped with two live Ethernet
ports. This is your direct connection to the University's high-speed
Ethernet network and the Internet. There is no additional cost for this
service other than the cost of equipping your computer to make use of it.
Bring your own computer equipped with an Ethernet card. For more information on how to configure your computer or what Ethernet card to buy, check out Residence Life Computing.
Vending
Each hall has a variety of vending machines with a wide assortment of products.
Most of the machines are operated by using money on your CatCard gold
chip. Refund information is listed on each machine. Misuse or vandalism
of the machines can result in a hall-wide damage charge.
